The British Council is Currently Recruiting



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The British Council is currently
recruiting to fill the below position:
Job Title: Customer
Service/Examination Assistant
LOCATION: PortHarcourt
DURATION 2nd October 2014 – 3rd March 2015
WORKING HOURS: 7.30am-4pm
CLOSING DATE OF APPLICATION: 18 July 2014
ROLE OVERVIEW
The post holder will be expected to
deliver a high standard of customer service to our customers, schools and exams
candidates.
Roles and responsibilities:
Examinations Administration:
Providing administrative support in the delivery of examinations. This involves
supporting colleagues in pre and post test/examination administration duties.
This includes exams data entry, post despatch, assisting with session
planning/implementation and examination invigilation.
Customer Service: Complaints,
comments and feedback are dealt with in accordance with corporate policy and
the Exams Quality Standards.
Information Knowledge Management:
Manage information created and received in compliance with the Council’s
information management standards, policies, the UK Data Protection Principles
and local legislation.
HOW TO APPLY
Please read through the Customer
Services/Examinations Assistant PortHarcourtrole profile. Download and complete
the British Council EO&D form and also the British Council external
application form.
To help you understand and complete
the application form, please read through the role profile attached. You should
apply using the British Council corporate external application form attached.
You may find it useful to look at the enclosed guidance notes at BC World HR
web pages on the behaviours:
http://www.britishcouncil.org/africa-britishcouncil-job-behaviours.pdf and the
generic skills dictionary
http://www.britishcouncil.org/africa-britishcouncil-generic-skills-dictionary.doc
Filling the EOD monitoring
information form is completely voluntary. Once filled, it should be sent toeod.monitoring@ng.britishcouncil.org
The British Council is committed to
a policy of Equal Opportunity and Diversity and welcomes applicants from all
sections of the community. We guarantee an interview to disabled candidates who
meet the essential criteria.
Completed application forms should be
sent to: jposts@ng.britishcouncil.org no later than
Friday 18th July, 2014. Please ensure the subject of your mail is, “Customer
Services/Examinations Assistant , Portharcourt”.
Only applications received on the
British Council application form will be considered and only short-listed
candidates will be contacted.
Application pack:

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