Vacancy for Experience Center Manager at Etisalat



Job
title
:Experience
Center Manager

Job
Location
:
Lagos, Nigeria

Brief
description of the Job
:Ensure the effective and efficient operations of
assigned EMTS experience centre.

Duties:

  • Manage selling and customer
    service activities in assigned experienced centre and train sales officers
    on service delivery procedures, to optimise and exceed exceptional service
    level delivery, and customer satisfaction.
  • Analyze sales performance,
    interpreting trends, and forecasting future sales volumes to maximise
    profits and for forward planning.
  • Initiate and manage relationships
    with internal and external customers.
  • Ensure resolution of customer
    queries/complaints and comments received at the experience centres and
    implement measures aimed at guaranteeing optimal customer satisfaction.
  • Manage stock levels and make key
    decisions about stock control by liaising with the distribution function
    to ensure maintenance of optimal stock levels in assigned experience
    centre.
  • Oversee administrative duties in
    the experience centre, and escalate issues to relevant units/departments
    where necessary.
  • Facilitate the provision of after
    sales support to customers.
  • Touring the sales floor
    regularly, talking to colleagues and customers, and identifying or
    resolving urgent issues.
  • Facilitate the conduct of
    periodic stock counts and perform spot checks to ensure minimal occurrence
    of stock loss.
  • Ensure proper maintenance of all
    equipment and fixtures in assigned experience centre.
  • Responsible for stock inventory
    and cash management
  • Account reconciliation, database
    build up/data collection.
  • Responsible for setting
    objectives for Retail Advisors and providing feedback, administering
    regular performance reviews.
  • Build sales by identifying and
    following through on sales opportunities
  • Ensure compliance with all
    health, safety/security, legal and emergency policies and procedures.
    Liaise with relevant personnel in facilitating trainings for sales
    officers in these areas as required.
  • Attend
    team/divisional/departmental meetings as required.
  • Provide guidance and manage the
    performance of subordinates.
  • Prepare/compile agreed periodic
    activity and performance reports for the attention of the Manager,
    Regional Retail Sales.
  • Perform any other duties as
    assigned by the Manager, Regional Retail Sales.

Required
Qualification:

  • First degree or its equivalent in
    a relevant discipline.

Experience:

  • Minimum of three (3) to five (5)
    years relevant work experience.

How
to apply

Click here to apply
online

More Jobs
Updates coming up. To avoid missing out Like our FACEBOOK PAGE and follow us on TWITTER.
Share
this post and don’t forget to leave your comment and remark in the comment box
below.
Want Latest Controversial News? Download the Linjust app for Android Phones.


ADS

Do you suspect your loved one is cheating on you ? Find out with this amazing app.Records all calls, text messages, surroundings of the phone even when not on a call and more.

Looking For a Well-Paid Job? Start working as a Movie Extra & Earn up to $300/day 

YOUR AMERICAN DREAM IS IN YOUR HANDS. 50,000 People and their families wins the GREEN CARD lottery every year.2017 REGISTRATION HAS STARTED! CLICK HERE to Submit your green card application today!

Study in USA with an official American Green Card. CLICK HERE

Enjoy sex again, save your marriage, all thanks to Gods gift! [United states only]

Teeth Whitening system can deliver whitening results similar to those you’ll get when you pay hundreds or even thousands of dollars at the dentist.[This Offer is available only for UK]


Like it? Share with your friends!

Comments 2

Leave a Reply

Your email address will not be published. Required fields are marked *

log in

reset password

Back to
log in