Vacancy for Experience Center Manager at Etisalat


Center Manager

Lagos, Nigeria

description of the Job
:Ensure the effective and efficient operations of
assigned EMTS experience centre.


  • Manage selling and customer
    service activities in assigned experienced centre and train sales officers
    on service delivery procedures, to optimise and exceed exceptional service
    level delivery, and customer satisfaction.
  • Analyze sales performance,
    interpreting trends, and forecasting future sales volumes to maximise
    profits and for forward planning.
  • Initiate and manage relationships
    with internal and external customers.
  • Ensure resolution of customer
    queries/complaints and comments received at the experience centres and
    implement measures aimed at guaranteeing optimal customer satisfaction.
  • Manage stock levels and make key
    decisions about stock control by liaising with the distribution function
    to ensure maintenance of optimal stock levels in assigned experience
  • Oversee administrative duties in
    the experience centre, and escalate issues to relevant units/departments
    where necessary.
  • Facilitate the provision of after
    sales support to customers.
  • Touring the sales floor
    regularly, talking to colleagues and customers, and identifying or
    resolving urgent issues.
  • Facilitate the conduct of
    periodic stock counts and perform spot checks to ensure minimal occurrence
    of stock loss.
  • Ensure proper maintenance of all
    equipment and fixtures in assigned experience centre.
  • Responsible for stock inventory
    and cash management
  • Account reconciliation, database
    build up/data collection.
  • Responsible for setting
    objectives for Retail Advisors and providing feedback, administering
    regular performance reviews.
  • Build sales by identifying and
    following through on sales opportunities
  • Ensure compliance with all
    health, safety/security, legal and emergency policies and procedures.
    Liaise with relevant personnel in facilitating trainings for sales
    officers in these areas as required.
  • Attend
    team/divisional/departmental meetings as required.
  • Provide guidance and manage the
    performance of subordinates.
  • Prepare/compile agreed periodic
    activity and performance reports for the attention of the Manager,
    Regional Retail Sales.
  • Perform any other duties as
    assigned by the Manager, Regional Retail Sales.


  • First degree or its equivalent in
    a relevant discipline.


  • Minimum of three (3) to five (5)
    years relevant work experience.

to apply

Click here to apply

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2 Comments on "Vacancy for Experience Center Manager at Etisalat"

Sort by:   newest | oldest | most voted
Victor Ndah

wow i love this

Victor Ndah

this is cool


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